Horrible Customer Service

[Zachary5]

Has anyone tried to return a defective product within 30 days and actually got HP to send an NOR? Do you have any suggestions? 

[Dragon-Fur]

@Zachary5 

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[Zachary5]

We are trying to return a defective laptop that was delivered Aug. 15. It is within the 30 day free return policy. We have a case # that was started with Tech Support. We have spoken with customer service on three occasions this past week and were promised a NOR to our email. It has never come.  It is unacceptable to be told that an NOR will be sent and then not do it.