How can I escalate a display problem beyond first-level support?

[OzzieS]

Anybody know how to get past first-level support?  I'm having a display problem which I'm sure is a physical problem with the display itself.  I can't find an avenue to escalate this beyond first-level, who are telling me to contact Dell to get a driver update.

[The_Fossette]

Hi @OzzieS

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

[OzzieS]

Thanks The_Fossette. I appreciate the help and look forward to hearing from my regional HP Support Team.