How can I know the status of my order?

[Marlie17]

I need to know the status of my order.

Someone please help!

I ordered an HP Laptop.

[Dragon-Fur]

@Marlie17 

Welcome to the HP Community Forum.

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@Marlie17 wrote:

I need to know the status of my order.

Someone please help!

I ordered an HP Laptop.

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Unfortunately, our Community cannot provide any order status -- we do not have any connection with HP Sales.

What? 

• We do not have a way to contact the store on your behalf and we do NOT have access to any private information.
• Please do not post / send us any private information -- we cannot make use of the information!

If you purchased your product from the HP Store,

I suggest you contact the HP Store > Customer Service

Will that help?

Maybe.

Contacting the store will not provide you any information beyond what the store can confirm, of course.

If you ordered a custom-to-order (CTO) machine, you can still contact the store -- there might be relatively less information available.  Why?  After the custom order is received (and possibly confirmed by you depending on the cost of the unit), the order is sent from the store to the factory.  In my experience, there is almost no way to query the factory directly.

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

OR

•  HP Store – Australia – Contact the Store - Customer Service

Select a subject type

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