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Tcandles
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Message 1 of 2
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How to Cancel Delayed Order

HP Recommended
Microsoft Windows 10 (32-bit)

So like a lot of people I ordered an HP 30L Desktop on Jan 19. 2/19 was the estimated ship date and today I received an extended ship date of 3/23/2021. Unfortunately I am not willing to wait that long and that is in no fault of HP because I do understand what is happening in the current environment. Also I feel as though the date will continue to be extended.  Based on what I see it can be difficult dealing with customer service when attempting to cancel or and receive a refund.


Is there someone who knows the best way of going about cancelling an order that has yet to even be assembled? 

Thank you in advance. 

1 REPLY 1
BiancaS
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Message 2 of 2
Flag Post
HP Recommended

 

Hello @Tcandles ,  

 

 

 

Have you tried our HP Store Site? 

 

 

 

We invite you to visit our dedicated HP Store Site  where you´ll find specific information/tools oriented to help you on  your questions about order status/issues as well as product sales info. 

 

 

 

Please click on this link: HP Store Help 

 

 

 

We hope you find it useful and save time in your search! 

 

 

 

Thank you for visiting the HP Support Community. 

I work on behalf of HP.
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