How to cancel a parts order

[BadT120]

I can't find out how to cancel a parts order. I ordered a cutter for my T120 on June 15. When I placed my order, the part was listed as "In Stock." When I went back to check on my order status, the screen gave an expected shipment date of September 30.  After being hoodwinked into ordering something HP won't deliver in a timely manner, I need to cancel the order. How do I do that?

FWIW, I found an HP part from a third-party supplier. That part was built on June 1.

[Dragon-Fur]

@BadT120 

If you ordered the part from the HP Parts store,

See the HP Parts Store > Self Help Page > FAQ

At the least, read the sections on Cancellations and How to Contact HP

Reference

HP Genuine Parts

HP Parts Store

OR

If you purchased the part from the HP Store - contact the store Customer Service.

HP Online Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

OR

•  HP Store – Australia – Contact the Store - Customer Service

Select a subject type

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[BadT120 · Accepted solution]

I followed your directions and found this :

Q; Cancellations

A: If the order is greater than or equal to 6 days old, additional reviews will need to be made. An HP Representative will respond back within 48 hours if the cancellation has been approved. If not approved, the customer has to receive the material.

This, of course, is BS in my case because HP doesn't intend to ship my part until September 30, even though they listed it as being "In Stock." That might be considered fraudulent advertising.

I was able to get a chat conversation with a human being. He or she (the name gave me no clues) wasn't able to cancel orders. He or she directed me to call [content removed]. The woman who eventually took the call said that order cancellations are only done via chat or email. Having already struck out with chat, I emailed HPparts.sales.ams@HP.com, requesting that the order be cancelled and, if my credit card had been charged, to have a credit issued to it.

I had just started this response when two email messages  popped into my inbox. The first came from HP Case. Apparently, it was opening a case. The second message, which was apparently sent 10 minutes later, came from HP Close. It said, "Your case has been closed. Please note that if materials are being sent to you, this notification confirms that these materials have been ordered. Case Number [content removed]- Closed"

I just checked the order status. It still gives the estimated ship date as 9/30/2021. This experience has convinced me that, now that the printer is working again, the best thing to cut my losses by donating it to a charity and replacing it with a better-quality printer from a different vendor.

[BadT120]

I received the following message today from HP Parts Sale:

I want to inform you that this order was cancelled as you requested, If you have any questions feel free to contact me . Also remember you will not be charged until the part ships.

It's good to know that HP doesn't charge against credit cards until the parts are shipped. That simplifies life for everyone involved. It's too bad instructions for cancelling orders aren't posted clearly on the website.