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Van94
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Hp Envy 13" laptop with separating casing and loose screen hinges

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hp envy 13" laptop
Microsoft Windows 10 IOT

I have owned my laptop for just over a year. I have started experiencing a click when I open up the laptop. I realized upon investigating that the casing under the keyboard is being pulled apart every time I open the laptop. The screen is actually loose too. The laptop has not been dropped. Please help. I am actually nervous closing the laptop for fear I am going to cause damage.

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praveenbv
HP Support Agent
HP Support Agent
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Hi @Van94,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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Van94
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I do not have a little blue envelope next to my name. I tried to reach out to support but I keep getting put back to a virtual agent. It is not helpful at all. It doesn't show my computer or any other way to connect with someone. PLease help. My computer is not old enough to have issues all ready. My warranty has been expired for under two months. I would like help with it and the ability to speak with someone who can actually help instead of a virtual agent. Thank you.

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praveenbv
HP Support Agent
HP Support Agent
6,900 6,898 299 365
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Hi@Van94, Welcome to the HP Support Community!

 

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you  Envy Support Number - 18008363963 in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Van94
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As I mentioned, there is no option to send you a private message in IE or Chrome on my screen. Can you send me a private message and I will respond. Thank you for your help.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation