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BraMor
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Message 1 of 2
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Flag Post

Hp declined/canceled my order for no reason

HP Recommended
Hp Pavilion Gaming 15 Laptop
Microsoft Windows 11

Hello I am new here. First of all, I have ordered a gaming laptop on November 25 and then got an email that my oder was canceled on the 27th but I don't know why. I've been calling for 5 hours and got no response yet. What's worse is that it was on sale and now the price has gone up. Is there a way to get that canceled product to continue shipping without changing the original price that I've bought it in?

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Dragon-Fur
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@BraMor 

 

Welcome to the HP Community.

 

My experience is that if an order is cancelled, there is always a reason.

 

I would guess the order was cancelled when it was discovered that there is no stock to cover the order - parts missing, whole item not available, "something".

 

That said, nothing we say here is anything but our opinion.

We are a User-to-User Community forum - we do not have access to Sales or any HP Service.

 

You want (need) to talk to the Store / Customer Service.  Ask - see what you can find out.

Yes, it is incredibly difficult to get through - the Store is swamped with holiday orders.

Yes, prices seem to be climbing on everything each and every day. 

Awful situation from gas and groceries to tech and toys...

 

Good Luck.

 

HP Online Store – USA

 

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

 

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation