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I have a problem with the HP 24F monitor (white transparent shares in one portion)

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HP 24 F Display
Microsoft Windows 10 (64-bit)


I bought an HP monitor 2 months ago. This product started showing a thin semi-transparent shade in one portion of the screen. But the tricky part is that these lines would not come if you take a photo or video of the problem. I tried contacting the HP support via whats app and the agent is adamant in getting a snapshot of the problem. I don't see any other effective way of registering a complaint either. At this point, I am totally frustrated and disappointed with HP's product quality and its service.  Their process of problem briefing with the customer is not all helping me. I am totally dissatisfied with both their product and customer service.  


Can anyone help me, please?



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HP Support Agent
HP Support Agent
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I have gone through your Post and I understand your concerns


I will escalate your concerns to the appropriate team. We will need few information


I have sent you a private message. Please reply back with the requested information

Please check your private message icon on the upper right corner of your HP Forums profile.


Next to your profile Name, you should see a little blue envelope


Thank you

I Am An HP Employee

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