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‎05-12-2022 11:59 AM

HP Recommended
Product: HP Notebook 15t-dy100 CTO
Operating System: Microsoft Windows 10 (32-bit)

I bought an HP laptop on december 2020. My manufacturer warranty ended on december 2021, but a month before it ended I subscribed to an HP Care Pack Service, however I've been getting a pop up window telling me my warranty expired december 2021 and that I have to buy a new one. I became confused because of this and decided to check the status of my warranty which appears as expired. Is there a way I can contact HP to see if they can validate the Care Pack Service I bought?

Thank you so much.

1 REPLY 1

‎05-15-2022 03:29 AM

HP Recommended

Hi@RobGS,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing HP Carepack issues with the HP Laptop. I apologize for the Inconvenience. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the warranty update.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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