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Doomweber
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Message 1 of 2
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Flag Post

Incorrect billing

HP Recommended
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Microsoft Windows 10 (64-bit)

I purchased a new laptop in April, and just received an email saying that HP has not received a returned laptop for a warranty replacement.  And that they will bill me if they do not receive it soon.  There obviously isn't a return laptop, and I have proof that HP already charged me for the laptop.  I have spent two days trying to navigate the website to post about this, and this is my last resort.  Any suggestions?

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Dragon-Fur
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Message 2 of 2
Flag Post
HP Recommended

@Doomweber 

 

Yes, that is odd.

 

If you have not done so,

If you purchased the computer from the HP Store,

Contact HP Store Customer Service

 

New Product? Need Help? HP Online Store – USA – Customer Service

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

 

That said,

Request for Review

 

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Dragon-Fur

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