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mrselmerfudd
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Is my order cancelled or processing?!

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Hi.

 

Sorry if this isnt in the right place but the phone lines for the store just kept looping me and referring me back to the website.

 

I placed an order for a hp pavilion gaming laptop.  Order placed. Confirmation email that order had been received. It asked me to sign up to track my order.  So when I did this, it came up on the mobile site as my order was cancelled?  When I go to the desktop version it shows as.just processing?  So I am confused- is it cancelled or ok?  Any advice would be great!

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asmita6658
HP Support Agent
HP Support Agent
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Hi @mrselmerfudd

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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