Misdelivered order

[BL29]

Order was marked as delivered by FedEx on 1/24/2022. I went downstairs to check at 4:35pm and didn't see the order. I was home all day and I don't believe in 20 minutes, someone would have stolen my package in the lobby room because packages there have been left for days sometimes. I even saw the FedEx delivery truck on my block at 4:00pm. I contacted FedEx and couldn't even get to a real person. Instead their virtual assistant said they would investigate. On 01/27/2022, FedEx sent a text saying that they were finished their research and that the product was indeed delivered, so I needed to contact the shipper to submit a claim. I also talked to an HP supervisor on 01/25/2022 who first asked me whether or not I had contacted FedEx (yes) and  who then asked me to file a police report in order to speed up the process with FedEx. I submitted a report online and have emailed [content removed]. Let's hope they get back to me. HP apparently did not even request signature approval. They said FedEx is responsible for the missing order, but can HP use a more trustworthy shipper? I have received a lot of orders before and just yesterday a FedEx order for a very inexpensive item was delivered inside to the lobby. I don't believe that FedEx would have delivered it to the wrong building/unit because we regularly received FedEx orders. My apartment neighbours have also had expensive orders delivered and have not been stolen from the lobby. I'm out $1000 and it seems like this whole process will take a lot of time, if I ever even do see my refund. 

[Dilip_18]

@BL29

Welcome to the HP Support Community! I’m here to help.

I am sorry your computer was stolen. Please report it to your local law enforcement agency and the local law enforcement authorities can contact HP security.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for Refund issues.

Please reach out to the HP Technical Support team in your region regarding the Refund options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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