I've had a very frustrating experience with looking for a way to return an HP laptop.
I intend to return the items I received. I have opened them and according to the HP return policy I have the right to request a refund of opened HP goods within 14 days:
We understand that from time to time you may change your mind and need to return a product so we’ve got you covered with a free and easy returns service. If you've made a purchase as an individual and not buying for business use, here are the key timelines to remember:
you have 30 days to return unwanted, unopened and unused products for a refund or exchange; and
you have 14 days to return if you’ve opened and tried your HP product and you’re not 100% happy (there are a few exceptions which are listed below) for a refund or exchange.
But when I try to follow the instructions I'm sent in circles because the instructions seem to be made deliberately misleading: To request a return, the fastest way to do this is via our contact form. If you are a registered customer, please log in to your account, click on "My Orders" and select the order your are interested in from the order history.
But there's no link 'Return / Exchange'. The customer is instructed to do the impossible, to find what does not exist on your page. When the customer presses the 'Return Items' s/he is sent back to the instructions.