Misleading Instructions re returning an item

[sergess]

I've had a very frustrating experience with looking for a way to return an HP laptop. 

I intend to return the items I received. I have opened them and according to the HP return policy I have the right to request a refund of opened HP goods within 14 days:

We understand that from time to time you may change your mind and need to return a product so we’ve got you covered with a free and easy returns service. If you've made a purchase as an individual and not buying for business use, here are the key timelines to remember:

• you have 30 days to return unwanted, unopened and unused products for a refund or exchange; and
• you have 14 days to return if you’ve opened and tried your HP product and you’re not 100% happy (there are a few exceptions which are listed below) for a refund or exchange.

But when I try to follow the instructions I'm sent in circles because the instructions seem to be made deliberately misleading: To request a return, the fastest way to do this is via our contact form.
If you are a registered customer, please log in to your account, click on "My Orders" and select the order your are interested in from the order history.

But there's no link 'Return / Exchange'. The customer is instructed to do the impossible, to find what does not exist on your page. When the customer presses the 'Return Items' s/he is sent back to the instructions. 

[KrazyToad]

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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