My laptop and mouse serial numbers were swapped on the order

[RichWright]

This device 9CP****BTS is actually a mouse. They've allocated the 3 year extended warranty to this. I've raised support cases, asked for a refund of the extended care, sent pictures of the devices. Three weeks later and it's still the same. I want to return the order and never buy another hp product ever again

[Rainbow23]

Hi @RichWright

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