My worst experience ever : HP cheats people

[karthikram]

Hello

        My name is Karthik . I am Graduate Student in Computer Engineering & needed a stable laptop to use for my studying and project work. I chose HP because I believed it was a quality product given the reputation the company has built over the years. I was proven wrong. Thrice. Let me explain. I bought HP dv2988se pavilion notebook about 7 months ago in August 2008. Little did i know that it would be a nightmare with this piece of junk. In December 2008 i faced a host of problems. My laptop was not booting and was giving blue screen error. I ran memory diagnostic tool test,hard disk test and tried booting in safe mode and doing a system restore but nothing helped. I ended up buying HP restore disks for a sum of  $29 which is generally spent on food expenses for a month, when I was misguided by a HP call centre technical support guy who apparently convinced me that it would fix my problem (all this happened within the warranty period). I chose to buy the Restore disks to make sure my study was not interupted again. Later when it dint not fix my problem i was asked to return the laptop for  repair. I got my laptop back after 10 days in January 2009 and in the report they mentioned telling that my hard disk was replaced. 2 Months down the line in March 1st week again i faced the same problem. I carried out all the diagnostic tests again and also tried to restore the system using HP discs (which i was made to buy unnecessarily) but again it dint solve my problem either. Though I spoke to Mr L.Richard-my case manager, and asked him to replace/refund my laptop  he suggested that a change in mother board this time would definitely fix the problem. Again i was made to go through the agony of sending the laptop and this time i was just praying that it would fix my problem (all happening in the middle of my exams and project submissions). I thought they'll take my case seriously and ensure that I will not be affected for a third time. They sent my laptop within a week  on 20 th march 2009. In the report that i got from HP , it was mentioned that my RAM was replaced and OperatingSystem was restored. When i switched on my laptop i was shocked to find out that my OS was changed from 64 bit to 32 bit and my RAM was reduced from 4GB to 3GB. When i contacted my case manager Mr L. RICHARD to enquire  about it he was not sure why it happened but later said that it happened because of a MISTAKE (though I was asked hundreds of times to give out details of my product number,serial number,OS type and so on during the process). I asked him to replace my laptop again but he said that it cannot be done because of replacement warranty issue. Now again i have to wait for my laptop to be sent and fixed and returned. In my case since I was able to point out the difference immediately I was able to get back to them to enquire about this matter,but what if a lay man who doesn’t have much knowledge about computers face the same issue of cheating . Probably it would go unnoticed.? For more deatils contact me at [Personal Information Removed]

[SandyD]

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