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RGUPTA
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NEW LAPTOP

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I HAVE PURCHASED THE LAPTOP ON 27/12/2009 FROM CROMA ROHINI VIDE BILL NO115-117979,MODEL NO COMPAQ PRESARIO CQ61312TU,AT 1.27 PM, WITH 2 HOUR OF PURCHASE I WAS MAKING THE RECOVERY DISC AND THE LAPTOP JUST SHUT DOWN WHILE 2 DVD WAS BEING VERIFIED.


ON CONTACTING CROMA I WAS TOLD TO CONTACT HP SERVICE CENTER AT RAMA ROAD DELHI. ON CONTACTING THE SERVICE CENTER I WAS TOLD THAT PROBLEM S WITH OPERATING SYSTEM, EVEN ON MY INSISTENCE OF CHECKING THE HARD DISK FELL ON DEAF EARS.


ON CONTACTING CUSTOMER CARE VIDE CASE NO 4608486646 DATED 29/12/2009 AT 3.57 PM, I WAS SENT THE RECOVERY DISC FOR WINDOWS 7 HOME BASIC.ON RECEIVING THE DVD'S FOR RECOVERY DISC VIDE COMPLIANT NO KN 0964 31 DEC WENT TO SERVICE CENTER I WAS TOLD THAT THERE IS PROBLEM IN HARD DISC, WITHOUT EVEN USING THE RECOVERY DISC. AM I FOOL OR WHAT, WHEN I INSISTED ON MY VISIT TO SERVICE CENTER ON 27 DEC THEN THE SERVICE ENGENIER MR ANKUSH REFUSED THAT THEREIS NO HARD DISC PROBLEM EVEN WHEN SAME MESSAGE WAS BEING DISPLAYED ON MY LAPTOP.

 

I HAVE BEEN TOLD THAT THE HARD DISC WILL BE RELACED, BUT I PROTEST AND ASK THE CONSERNED PERSON TO REPLACE MY LAPTOP AND PRIOVIDE ME WITH A NEW LAPTOP,


AS ON THE FIRST DAY ITSELF THE HARD DISC HAD PROBLEM, IF I AM BUYING A ITEM OF 35000 I DO NOT WANT THAT IT SHOULD BE REPAIRED AND GIVEN TO ME. WITH SUCH A COMPANY OF REPUTE I EXPECT THAT CUTOMER SATISFACTION SHOULD BE THE FIRST THING, AND NOT FOOLING WITH THE CUSTOMER.


I WOULD LIKE TO HAVE SUGGESTION THAT WHAT I SHOULD DO.

RAJEEV GUPTA

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SandyD
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