New computer and contact issues

[Vipergambit]

Hello I sent hp a coupe emails and have yet to hear a reply and since then I have also did a system recovery and things are not the same not running right but my main problem is and has been I'm still under warranty haven had it too long and about week two of owning it my power supply caught fire at some point I still use it cause I have things I need to do though I know it is unsafe I've sent two emails and heard nothing at all from either one and think it's an addressable issue

[Dragon-Fur]

@Vipergambit 

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HP support does not support using Email to open a case for Warranty repair.

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HP Support - Technical Support for Devices in Warranty

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Case submission to HP Support is available to those whose devices are still in Warranty.

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• If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.  The request may - or may not - make a difference.

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NOTE 2:  Submission Checks the device warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

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Product Registration

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   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

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Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

What is covered in the Warranty?

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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