• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-17-2017 02:20 PM

HP Recommended
Product: Pavilion 32q
Operating System: Microsoft Windows 10 (64-bit)

I cannot find a proper forum for monitors.... Just bought new computer and the hp Pavilion 32q yesterday, and cannot get the sound to work. I'm using the HDMI cable, so according to the manual, that should do it for sound. However,I go to Devices - Sound, I only see 1-Digital Display Audio (not plugged in) and I see 'Speakers' Realtek High Definition Audio - Default Device. I've worked my way through properties and speakers, and I hear NOTHING.

Help, please!!!!

5 REPLIES 5

‎12-17-2017 02:49 PM

HP Recommended

@AndreaTX

 

Please do not try to fix anything, very simple answer is you need speakers to be able to have sound and the HP 32q monitor does NOT have speakers. Its specs:

 

    https://support.hp.com/au-en/document/c05385086

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-17-2017 02:54 PM

HP Recommended

That would certainly explain it, but the kid at BestBuy specifically told me this monitor does have speakers. And the online manuel also talks about it. **bleep**?

Was this reply helpful? Yes No

‎12-17-2017 03:02 PM

HP Recommended

Also, the manual clearly talks about sound --- I'm confused.

http://h10032.www1.hp.com/ctg/Manual/c05163660

On page 16, troubleshooting, it talks about speaker volume -- why would it do that if there are no speakers?

 

Was this reply helpful? Yes No

‎12-17-2017 03:13 PM

HP Recommended

Hi,

 

Its specs (under A. Technical specifications section) does not say anything about speakers. Must be someone mixed up with other models when writing the book.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-16-2018 01:40 PM

HP Recommended

What does this mean in the user guide, in regards to pressing the "+" button???

 

"If the OSD menu is inactive, press to open the audio menu."

 

Is there an audio out jack that can be connected to the speaker, since the audio is carried to the monitor on HTMI?

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.