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consumerabhi
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Not a feedback - its a COMPLAINT

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I bought a HP PC back in december 2008 under an offer from hp that if i pay another Rs 999.00 i get a printer and a ups for a "innovative support" i have already done my homework, sent my details to them along with a demand draft - "Fortunately" i received the Printer but not the UPS yet.....i have been writing emails to the innovative support but i always get responses like "stock unavailable" "you will get it in another 4-5 days"....i am sick and tired of taking these excuses. Please please please tell me if i am going to get the ups or not?? Offer name: HP All-in-One Printer F4288 with 1 year comprehensive onsite warranty + HP 600VA UPS with 1 year onsite replacement battery warranty and 2 years onsite replacement UPS warranty ( Rs. 999/- towards processing charges applicable)
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jkientz
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I just experienced one of the worst service issues with any electronic ever.  This guy named Daniel from the Hewlett-Packard Customer Service Department was out of line.  Their number is 866-684-3620  He argued with me for 10 minutes about what I sent in.  A large lack of respect from his stand point and no training what so ever.  

 

The problem occurred when my notebook PC needed servicing as after 1 year the monitor was going out.  Mind you the computer was very well taken care of.  I sent it in under the warranty for repair and they called back to let me know they wanted $325 for the repair.  I said no because honestly I would rather have another manufacturers computer after the poor system and hardware issues I experienced during that year.  I asked for the computer to be sent back to me.

 

When I recieved it I wasn't able to close the computer as they didn't fix what they broke.  The screen was actually seperated from the case.  This was not the way I sent in the computer.  The hinge was intact!

 

So I called once again to the wonderful people (sarcastic) over at HP support and they said that they would take care of it.  After I shipped it back Daniel tellls me that I need to pay $325 in order to repair the notebook.  WHAT!!

 

Why would I ever send back the computer when HP said I should as it was their mistake???  Are you a government agency?  If not start acting like a company!

 

So for the 10 minute phone call he states that in his department they are all managers and that there is no supervisor.  I can't even complain about this issue.  So here I am posting this inforamation to everyone that can read and find it about my issues.

 

I would never recommend HP or any of their products to anyone ever!  With that type of support and faulty product line it would and will make you pull your hair out.

 

 

WendyM
Level 7
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Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html

This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.

Thanks!

Wendy M - HP Support Forums Moderator

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