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Not all of the pictures on my thumb drive will display on my digital picture frame

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10.1" digital picture frame
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I have a 10.1 inch digital picture frame and I am using a 15 GB thumb drive. It is not displaying all of the pictures that are saved on the thumb drive. I don't know if it is only compatible with smaller thumb drives around  8 GB or less. I had this issue with another brand of digital picture frame but I don't see the size requirement listed anywhere in the user guide.

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@Carrie15

 

Welcome to the HP Support Community.

 

It supports pictures with JPEG format. Are all pictures of the same format?

 

Let us know 🙂


I am an HP Employee

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Yes all of the pictures are the same format.  However, there are already pictures loaded onto the frame.  So I will choose the thumb drive to play and it will start playing those pictures.  Then after a while it switches over to the pictures already loaded onto the frame without warning.

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HP Support Agent
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@Carrie15

 

Provide the product details for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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