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Carrie15 Honor Student
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Not all of the pictures on my thumb drive will display on my digital picture frame

10.1" digital picture frame
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I have a 10.1 inch digital picture frame and I am using a 15 GB thumb drive. It is not displaying all of the pictures that are saved on the thumb drive. I don't know if it is only compatible with smaller thumb drives around  8 GB or less. I had this issue with another brand of digital picture frame but I don't see the size requirement listed anywhere in the user guide.

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HP Support Agent
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Not all of the pictures on my thumb drive will display on my digital picture frame

@Carrie15

 

Welcome to the HP Support Community.

 

It supports pictures with JPEG format. Are all pictures of the same format?

 

Let us know 🙂


I am an HP Employee

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Carrie15 Honor Student
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Not all of the pictures on my thumb drive will display on my digital picture frame

Yes all of the pictures are the same format.  However, there are already pictures loaded onto the frame.  So I will choose the thumb drive to play and it will start playing those pictures.  Then after a while it switches over to the pictures already loaded onto the frame without warning.

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Not all of the pictures on my thumb drive will display on my digital picture frame

@Carrie15

 

Provide the product details for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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