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OTP for redeeming HP special student offer not received

HP Recommended
Pavilion Notebook 14-ce3022TX
Microsoft Windows 10 (64-bit)

My application for HP special student offer is at pre-approval stage. After selecting the claim status tab in, I'm supposed to enter an OTP but I'm not receiving any. I have tried several times and not once did I get the OTP. Kindly look into the issue. 

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