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On Indefinate Hold Right now with HP customer service REP Shivaka

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On Indefinate Hold Right now with HP customer service REP Shivaka. Total time 45 minutes as of right now. He will not foward me to a manager and told me that he doesn't have to. He just keeps me on hold. I am calling about warranty replacement of 600-50169-0002-000 d otherwise known to hp as


hp assy no 350970-003

hp spare no 351384-001

the video card is hp nvidia quadro nvs 280 pci .


I find this very frustrating but yet funny that he is going to put me on hold like this and think that this is good customer service.



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