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‎04-18-2021 10:53 AM

HP Recommended
Product: Google Pixelbook with HP Printer HP 7525
Operating System: Chrome OS

Each time I try to use HP Smart to login to my account on a Pixelbook, I get a wait screen that is neverending.  I don't know whether it is a bug in the HP Smart software or it is a problem in my account itself.  It used to work, but this year things seemed to change.  The wait screen screenshot is here.

STLEngineer_0-1618764729015.png

 

3 REPLIES 3

‎04-23-2021 07:06 AM

HP Recommended

@STLEngineer

 

Welcome to HP Support Community


I would like to help

 

I suggest you perform a Power wash on your Pixelbook and then reinstall the HP Smart App

 

https://support.google.com/chromebook/answer/183084?hl=en

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎06-06-2021 08:18 AM

HP Recommended

Same for me with two brand new Chrome books. Did you found a solution?

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‎06-06-2021 08:20 AM

HP Recommended

I brought back to factory reset both Chrome books more then once. But the loop resists. What's to do to use HP Smart?

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