Order Declined

[Blue421]

My order, not my payment, has been declined 3 times now. I called my bank and they did not decline it so it is something on the HP end. My boyfriend is purchasing a laptop as an early Christmas present to me, so it is his payment info but my shipping address. I'm not sure if this is the cause of the order being declined. I have been on hold for over and hour now and am ready to hang up and buy a laptop from a different company at this point. Hopefully someone here can confirm if it is because it's his name on the card and not mine. If so, I'll have him call and confirm that yes, the order information is correct and he approves of the purchase.

Or with the rate customer service is going at, I'll just have him reorder with his address instead.

[praveenbv]

Hi@Blue421,

Welcome to the HP Support Community!

Apologies for all the inconvenience!

We understand that payment is getting denied, Please check that billing address and shipping that will be incorrect that possibility to get declined. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.