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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-02-2021 10:40 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15t-ed100
Operating System: Microsoft Windows 10 (64-bit)

Hello - I placed an online order and received a notification that my order has been declined.
I received the email below:

Thank you for your HP.com Store order. We received your order, but unfortunately it has been declined. If you feel your order was declined in error, please call us right away so that we can assist you and continue processing your order. We are available at **bleep**-445-0112 from 10 a.m. to 10 p.m. ET from Monday to Friday and from 10 a.m. to 1 p.m. ET on Saturdays. Also, an HP team member will attempt to contact you by phone or by email to help.
• Your order number is XXXXXXXX
At this time, the HP.com Store has not processed your order and will not charge you for this transaction; however, your financial institution will have a hold placed on your account for the amount of the purchase. This is standard practice among financial institutions and the hold releases within a few days as it is only a reservation of funds. We apologize for any inconvenience and appreciate your interest in HP products.

Could you help me and guide what to do next?

1 REPLY 1

‎03-03-2021 07:39 AM

HP Recommended

Hello @SawyernikE 

 

 

 

Have you tried our HP Store Site? 

 

  

 

We invite you to visit our dedicated HP Store Site  where you´ll find specific information/tools oriented to help you on  your questions about order status/issues as well as product sales info. 

 

  

 

Please click on this link: HP Store Help 

 

  

 

We hope you find it useful and save time in your search! 

 

  

 

Thank you for visiting the HP Support Community. 

I work on behalf of HP.
HP Support Community Moderator
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