Order issues?

[DarroM]

Hello, I may or may not be a victim of a issue now but for me it could be somewhat the latter.  I received an email early on Friday morning from [Content Removed]saying the following:

Your order has been accepted

Your order number: (order no)
 

Dear (my name),

Your order is being processed by our team. We will keep you informed on the progress and confirm when it has been shipped.

In the meantime, you can review your order details below and status online via our Track My Order page.

Your Order Summary

Item Product Order Quantity Estimated Delivery Date

0100

59A45EA#ABU : OMEN by HP 45L GT22-0007na Gaming PC - NVIDIA® GeForce RTX™ 3080 Ti

1

8 Aug 2022

Below this part of the email are my address details, which I will not put on here for security reasons.  The problem is, I did not complete this order at all thus I should not be receiving an email about this.  I had the item in question in my trolley but did not go ahead and fully complete it.  When I enter the Order No and that into the track my order page, nothing shows up as they are unable to locate any order with the details provided.  I hope I did not get scammed out of £3000 just because I didn't take the item off my trolley, as I was contemplating on getting it but didn't take the plunge.  Let me know asap what is happening and thanks for your time.

PS: I did not click on any of the links in the email now and went through the track my order and that via the normal means.

 

[Dragon-Fur]

@DarroM 

Welcome to the HP User Community.

Odd that an order would complete without you having entered your card information and confirmed the purchase.

Do please contact HP Store Customer Service in your region and ask for clarification!

What?

The Community is not the HP Store Customer Service and we are not connected with Sales or any purchases.

We do not have access to your private information (nor do we want such).

If you are concerned that something is amiss, please contact your bank and ask whether you can halt / check / stall a single transaction without actually freezing your entire account.

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

OR

•  HP Store – Australia – Contact the Store - Customer Service

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[DarroM]

I emailed the appropriate UK addresses regarding this situation although I should probably ring up to see and get this situation sorted out sooner. 

[Dragon-Fur]

@DarroM 

Yes - were it mine to do, I'd follow up with a phone call.

This amount of money means you want to be sure of the results.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[DarroM]

I talked to someone via the chat system and basically copy and pasted what I said on here and he told me the order failed due to incomplete details, which I guess would be accurate seeing I did not put any payment details in to complete the purchase.

[Dragon-Fur]

@DarroM 

Well, there you go.

All sorted.

Makes sense.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"