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drios9107
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Solved!

Over a month delay order

HP Recommended
Hp laptop 17t-by300 8yk40av_1
Microsoft Windows 10 (64-bit)

Hi, I bought a laptop on november 21 and it was supposed to arrive on december 7, a few days later the date changed to december 17. Its being over a month since the purchase. The shipping was supposed to be just 2-8 working days. What's taking so long? 

Best regards

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drios9107
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A week ago, after 2h waiting on the phone somebody attended me and finally the shipping arrived a couple of days ago.

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praveenbv
HP Support Agent
HP Support Agent
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Hi@drios9107, Welcome to the HP Support Community!

 

Apologize for the delay in shipment. 

 

         

New Product? Need Help? HP Online Store – USA – Customer Service

 

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

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Select a subject type

 

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Select a subject type

 

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Select Home and Home Office products > (Next) Select the type of order/information you seek

    

 

Hope this helps! Keep me posted. 

 

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drios9107
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The order status is "shipping" since december 13, however the tracking number provided in the order details cannot be found in FedEx plattform. Who should I contact to?

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rm575
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An apology is nice, but what we really want is an explanation of why our orders are weeks late with a genuine recovery date. Giving us links that tell us that our purchases we're to be delivered last month is of no value and frankly, maddening. And while you're at it, have someone in customer service actually pick up the phone.

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drios9107
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Today is being 2 months since I bought the laptop, so far the customer service has been completely useless with their automated responses.

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drios9107
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Message 6 of 6
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A week ago, after 2h waiting on the phone somebody attended me and finally the shipping arrived a couple of days ago.

View solution in original post

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