Please don’t use FedEx anymore

[Greg-fedex-sux]

Ordered replacement keyboard for laptop through parts.hp.com.  Order shipped on June 30th and arrived at FedEx facility close to me on the 5th.  Hasn’t moved since then. FedEx opened investigation, but doubt I’ll have a resolution.  The online chat will HP will not tell me when I can consider my package lost.  I have paid the credit card bill with your charge.  I’ll have to dispute with my credit card company at some point or I’ll lose my rights under my card holder agreement.

Seems FedEx has all sorts of issues around here please reevaluate your relationship with them, or warn customers that your standard shipping times are a joke.

[praveenbv]

Hi@Greg-fedex-sux, Welcome to the HP Support Community.

We take this feedback. update the FedEx team, Apologies for all the inconvenience!

 I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

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Please send us a Private Message, if you aren't contacted within 4-5 business days.  

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