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ThatGarenGuy
Retired
Retired
609 238 32 644
Message 1 of 18
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Please read this prior to posting in this area.

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Hi everyone,

 

The "Forum Feedback and Suggestions" area is for posting ideas, questions, comments, concerns about the actual forum experience. If you are looking for help with a product issue, please locate that area of the forum and post your question there.

 

We love to hear your questions and concerns, but want to help you in the best possible way by showing you the best place to post to get help.

 

Thanks,

 

GarenT
HP Site Admin

I worked for HP.
17 REPLIES 17
zberryman
Level 4
30 13 0 39
Message 2 of 18
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Hi! I've seen a lot of criticism because problems are not solved. I just want to tell you, that you are doing the best you can. NO ONE CAN KNOW EVERYONE ELSE'S COMPUTER! You guys sure take alot of abuse and I am sorry some people do this.

 

I have been with HP for years; and though every problem is not solved tha does not mean you aren't trying.

 

I APPRECIATE EVERYONE ONE OF THE HP STAFF AND TECHNICIANS; because I know what they have done for me. It's hard to take some of the comments people say, but don't take it personally. We all get frustrated sometimes, and I don't know how yall all keep your cool when someone really comes down on  you,

 

HANG IN THERE!  WE DO APPRECIATE YOU!             :generic:

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welch7985
Level 2
3 2 0 12
Message 3 of 18
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You must be kidding! I've had this piece of Hewlett Packard junk that they call a desktop for six months. It has crashed six times in those six months and they will NOT honor their warrantee. Instead they tell me that their only obligation is to "repair" the computer. I spent four hours twice on the phone with the tech people in India who finally gave up and said there was nothing more they could do, told me to do a full recovery, and said that HP must replace the computer, but they did not have the authority to approve a replacement. When it crashed the third time I could not do a full recovery, so HP sent a technician to my home. Naturally, they "lost" their record of the in-home service and actually called me a liar when I told them that he had been to my house.

 

The technician replaced the hard drive. It crashed a week later. HP had me mail it to Jeffersonville. They replaced the hard drive, CD drive, and a few other gizmos. It crashed a month later. HP had me mail it back to Jeffersonville where the hard drive was again replaced.

 

I have had it for a month now and it's beginning to act up again, locking up several times a day and I expect the "hard drive failure imminent - back up your discs" message within days (the last time I got that warning 2 minutes before the computer died a horrible, screaming, grinding, clicking (literally) death. I am totally fed up with HP products and their so-called warrantee and lack of customer service. A technician from another computer company told me that my best solution would be to give this piece of junk to a charity (why would I want to give it to someone I like?) and buy a decent product.

 

Is that "doing the best they can?"

 

Richard Welch

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cmack123
Level 2
3 2 0 9
Message 4 of 18
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First off let me state that i know its not the techs fualt we have these problems but here goes: I have not 1 not 2 but 3 hp computers, 2 hp printers, and an hp camera. Now ive come to the point with one computer that i must wipe my hard drive clean, only problem is i never was provided with a copy of my operating system. So i call up the customer (no)service and am told because im no longer under warrenty i have to pay $59(mind you i dont have a technical issue) just for the honor of talking to a SENIOR tech, becuase apparently normal techs dont know how to place an order, just to tell the guy to give me the software i should have recieved from the beginning. Now i seriously doubt it will hurt the company but i was a die hard believer in the products and you have lost me for life. Im somewhat tech savvy, enough to build my own systems but liked these for the convience and what i thought was support. Never again will i come to this company. I rather pay extra for one who will not take my years of support for granted. Sorry about posting in this forum i know its supposed to be only for the forum feedback but ive yet to find out where hp takes complaints other than routing me to the same out source techs who for the record would not put me on the phone with their superiors, just to tell me no one can help me without me paying them more money.
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zberryman
Level 4
30 13 0 39
Message 5 of 18
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I am getting so sick of this. NO COMPUTER IS PERFECT! If you have tried other brands, they mess up too. My other computer was only about 2 years old and it crashed unexpectedly AND IT WAS NOT AN HP!  There are probelms with EVERY computer. How long have you had one and how much do you know about it? Technology is growing so rapidly, NO ONE CAN KEEP UP!  I just do what I can and go on! It does no good to say such awful things just because you have a problem.  I have so many problems too, but I keep trying to learn how to fix them. I am retired--I don't have much money, but I do the best I can. If you don't like what you have, go get another one. See if that one is bettter! I bet you'll find you have just as many and maybe more than HP computers. I feel there's no use in getting angry at everything, and we certainly have no right to put down technicans we don't even know--TWO WRONGS DON'T MAKE A RIGHT! If you can't get it to work, just go somewhere else!----by the way, I have to do a system  recovery and several system restores. You  might try that!  SYSTEM RECOVERIES ALWAYS WORK!  You just have to put in a little efforrt to put everything back in.

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rwelch7985
Level 3
4 4 0 32
Message 6 of 18
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I'm retired too and you must have all the money in the world because why would you buy a computer, have it crash 6 times during the first six months you own it, HP refuses to honor it's warrantee, and you say "oh, well, I'll just run out and buy another." I'm don't have a money tree in my backyard as you apparently do and I can't afford to buy a new computer every week after the most recent HP product crashes. I'll bet that if you bought a new car and the transmission fell out on the way home, you wouldn't say "oh well, I'll just go to my nearest Toyota dealer and buy another." Give me a break! Unless you're Bill Gates (and you aren't, are you?) you can't afford to buy a new computer each week. Your argument is ridiculous.

 

Maybe this lack of manufacturing a good product and refusing to honor your word is why Americans are buying Japanese and Chinese products by the droves. I can't afford to run out and buy a product only to discover that it's a piece of junk and then go out and buy another a week later. That's why warrantees were created. American businesses should be held to their word and, if they can't make a product that will hold up to ordinary use, then they should make it good. There are lemon laws for cars. Too bad there are no lemon laws for other manufactured goods because my HP desktop is a definite lemon that even HP's own people say should be replaced.

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rwelch7985
Level 3
4 4 0 32
Message 7 of 18
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I wonder if anyone from Hewlett Packard reads these posts. Maybe if they did, something would be done to improve their customer service. As it is, HP doesn't care once they have your money. As I said in my previous message, I get nothing but stonewalling from HP. Around Christmas I was told by my case manager in Canada that if this disaster of a computer begins to act up again (after two full recoveries, an in-home visit by an HP technician, and two rebuilds at the Jeffersonville facility) or did ANYTHING I didn't like, they would replace it immediately. Well, it's acting up again, i.e., running incredibly slowly, locking up 5-6 times a day, takes 15 seconds or more to open ANYTHING, etc., and I talked to my case manager again last week and he changed his mind. They won't do anything unless it totally self-destructs and then they will do nothing except rebuild it again. HP doesn't want to hear from me again until I get the warning"hard drive failure is imminent" and not a second before.
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rwelch7985
Level 3
4 4 0 32
Message 8 of 18
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You must either be an HP dealer or stockholder or you live in a make believe dream world. Just try a system recovery after your computer says "hard drive failure imminent" and then gives you two minutes to back up your files before your hard drive dies a screaming, screeching, grinding death (as mine did three times in three months).  
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zberryman
Level 4
30 13 0 39
Message 9 of 18
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No, I do NOT have all the money in the world. In fact, I don't have much at all. I take care of my elderly mother, I ran out of money because of medical bills and other situations I had to deal with. But I do NOT go around complaining about eveyrthing. I do my best and that's all I can do. I am now paying off my computer little by little because I want to enjoy my email with my family. I have NEVER asked anyone to pay my medical bills, I am not trying to brag or tell you how "good" I am. I work hard. I believe that if you put in kindness, compassion and hard work, you can achieve anything. 

 

I too was having trouble with my computer.You know what I did? I just deleted all the "stufff" I didn't know how to operate and went back to the programs I'm more familiar with. I am having no problems now. If something doesn't work one way, try something else. I don't whine and I don't blame others.

 

I never have been rich in my life; but I have been happy. I have worked 35 years and took free courses to get where I am.  I could not go to college because of my medical problem; but that never stopped me from learning or working.

 

IF YOU DON'T LIKE SOMETHING, GO TO SOMETHING ELSE; but please don't judge others when you don't have all the facts. I am still learning about my computer and how to keep it working. Do you know about HP Online courses?  They have helped me tremendously.

 

I am not trying to offend you or anyone else. I just want to state that NOBODY or COMPANY is perfect----LOOK AT OUR GOVERNMENT!

 

I wish you well with what you are dealing with and your computer. I know it's hard and challenging;l but if you get angry and give up you won't get anywhere. I ask to you tell other HP reprensentative. Push a little harder if you feel you have been wronged. Someone, somehwere will listen.

 

But for me, I staying with HP.

 

Good luck, and I wish you well.

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zberryman
Level 4
30 13 0 39
Message 10 of 18
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Do  you know why system recoveries sometimes don't work and your hard drive ruined?  I read the directions and talked to someone who helped me. One thing I was told is that somtimnes you have to follow the directions or you might ruin your computer. I READ DIRECTIONS. If I don't understand them, I get help. There is always someone to help you. Just find them.

 

I am not an expert and I have had so many problems with ANOTHER BRAND of computer. That's why I chose HP. Try others, you will see some are not half as good as HP. I know--I tried them.

 

Try to learn about your computer. Not everything websites have to offer is good for your type of computer. Be selective. I have learned to "ASK FIRST; THEN TRY". It if doesn't work, then keep documenation to prove your case. In a court ofr law, written documentation will always prove your case--if you have to do that.

 

But you don't have to listen to me.Go to ny computer technolgoist that is RELIABLE and ask them questions uniti you are satistifed with their answers. I you are not, go somewhere else.

 

I hope you can recover what you lost and what happened to your computer.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation