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12-09-2008 04:06 PM
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HP Site Admin
12-29-2008 03:32 PM
Hi! I've seen a lot of criticism because problems are not solved. I just want to tell you, that you are doing the best you can. NO ONE CAN KNOW EVERYONE ELSE'S COMPUTER! You guys sure take alot of abuse and I am sorry some people do this.
I have been with HP for years; and though every problem is not solved tha does not mean you aren't trying.
I APPRECIATE EVERYONE ONE OF THE HP STAFF AND TECHNICIANS; because I know what they have done for me. It's hard to take some of the comments people say, but don't take it personally. We all get frustrated sometimes, and I don't know how yall all keep your cool when someone really comes down on you,
HANG IN THERE! WE DO APPRECIATE YOU!
01-17-2009 06:33 AM
You must be kidding! I've had this piece of Hewlett Packard junk that they call a desktop for six months. It has crashed six times in those six months and they will NOT honor their warrantee. Instead they tell me that their only obligation is to "repair" the computer. I spent four hours twice on the phone with the tech people in India who finally gave up and said there was nothing more they could do, told me to do a full recovery, and said that HP must replace the computer, but they did not have the authority to approve a replacement. When it crashed the third time I could not do a full recovery, so HP sent a technician to my home. Naturally, they "lost" their record of the in-home service and actually called me a liar when I told them that he had been to my house.
The technician replaced the hard drive. It crashed a week later. HP had me mail it to Jeffersonville. They replaced the hard drive, CD drive, and a few other gizmos. It crashed a month later. HP had me mail it back to Jeffersonville where the hard drive was again replaced.
I have had it for a month now and it's beginning to act up again, locking up several times a day and I expect the "hard drive failure imminent - back up your discs" message within days (the last time I got that warning 2 minutes before the computer died a horrible, screaming, grinding, clicking (literally) death. I am totally fed up with HP products and their so-called warrantee and lack of customer service. A technician from another computer company told me that my best solution would be to give this piece of junk to a charity (why would I want to give it to someone I like?) and buy a decent product.
Is that "doing the best they can?"
01-17-2009 07:29 PM
01-17-2009 07:49 PM
I am getting so sick of this. NO COMPUTER IS PERFECT! If you have tried other brands, they mess up too. My other computer was only about 2 years old and it crashed unexpectedly AND IT WAS NOT AN HP! There are probelms with EVERY computer. How long have you had one and how much do you know about it? Technology is growing so rapidly, NO ONE CAN KEEP UP! I just do what I can and go on! It does no good to say such awful things just because you have a problem. I have so many problems too, but I keep trying to learn how to fix them. I am retired--I don't have much money, but I do the best I can. If you don't like what you have, go get another one. See if that one is bettter! I bet you'll find you have just as many and maybe more than HP computers. I feel there's no use in getting angry at everything, and we certainly have no right to put down technicans we don't even know--TWO WRONGS DON'T MAKE A RIGHT! If you can't get it to work, just go somewhere else!----by the way, I have to do a system recovery and several system restores. You might try that! SYSTEM RECOVERIES ALWAYS WORK! You just have to put in a little efforrt to put everything back in.
01-17-2009 08:32 PM
I'm retired too and you must have all the money in the world because why would you buy a computer, have it crash 6 times during the first six months you own it, HP refuses to honor it's warrantee, and you say "oh, well, I'll just run out and buy another." I'm don't have a money tree in my backyard as you apparently do and I can't afford to buy a new computer every week after the most recent HP product crashes. I'll bet that if you bought a new car and the transmission fell out on the way home, you wouldn't say "oh well, I'll just go to my nearest Toyota dealer and buy another." Give me a break! Unless you're Bill Gates (and you aren't, are you?) you can't afford to buy a new computer each week. Your argument is ridiculous.
Maybe this lack of manufacturing a good product and refusing to honor your word is why Americans are buying Japanese and Chinese products by the droves. I can't afford to run out and buy a product only to discover that it's a piece of junk and then go out and buy another a week later. That's why warrantees were created. American businesses should be held to their word and, if they can't make a product that will hold up to ordinary use, then they should make it good. There are lemon laws for cars. Too bad there are no lemon laws for other manufactured goods because my HP desktop is a definite lemon that even HP's own people say should be replaced.
02-03-2009 07:44 PM
02-03-2009 08:00 PM
02-04-2009 04:47 PM
No, I do NOT have all the money in the world. In fact, I don't have much at all. I take care of my elderly mother, I ran out of money because of medical bills and other situations I had to deal with. But I do NOT go around complaining about eveyrthing. I do my best and that's all I can do. I am now paying off my computer little by little because I want to enjoy my email with my family. I have NEVER asked anyone to pay my medical bills, I am not trying to brag or tell you how "good" I am. I work hard. I believe that if you put in kindness, compassion and hard work, you can achieve anything.
I too was having trouble with my computer.You know what I did? I just deleted all the "stufff" I didn't know how to operate and went back to the programs I'm more familiar with. I am having no problems now. If something doesn't work one way, try something else. I don't whine and I don't blame others.
I never have been rich in my life; but I have been happy. I have worked 35 years and took free courses to get where I am. I could not go to college because of my medical problem; but that never stopped me from learning or working.
IF YOU DON'T LIKE SOMETHING, GO TO SOMETHING ELSE; but please don't judge others when you don't have all the facts. I am still learning about my computer and how to keep it working. Do you know about HP Online courses? They have helped me tremendously.
I am not trying to offend you or anyone else. I just want to state that NOBODY or COMPANY is perfect----LOOK AT OUR GOVERNMENT!
I wish you well with what you are dealing with and your computer. I know it's hard and challenging;l but if you get angry and give up you won't get anywhere. I ask to you tell other HP reprensentative. Push a little harder if you feel you have been wronged. Someone, somehwere will listen.
But for me, I staying with HP.
Good luck, and I wish you well.
02-04-2009 05:00 PM
Do you know why system recoveries sometimes don't work and your hard drive ruined? I read the directions and talked to someone who helped me. One thing I was told is that somtimnes you have to follow the directions or you might ruin your computer. I READ DIRECTIONS. If I don't understand them, I get help. There is always someone to help you. Just find them.
I am not an expert and I have had so many problems with ANOTHER BRAND of computer. That's why I chose HP. Try others, you will see some are not half as good as HP. I know--I tried them.
Try to learn about your computer. Not everything websites have to offer is good for your type of computer. Be selective. I have learned to "ASK FIRST; THEN TRY". It if doesn't work, then keep documenation to prove your case. In a court ofr law, written documentation will always prove your case--if you have to do that.
But you don't have to listen to me.Go to ny computer technolgoist that is RELIABLE and ask them questions uniti you are satistifed with their answers. I you are not, go somewhere else.
I hope you can recover what you lost and what happened to your computer.