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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
JeromeGiraffe
New member
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Message 1 of 2
189
Flag Post

Poor Customer Support for Warranty Date Correction

HP Recommended
HP Notebook x360
Microsoft Windows 10 (64-bit)

May 2021 Purchased laptop new from Costco.  Records online show Warranty Start date October 2019

Dec 31, 2020 Sent problem report requesting correction of warranty: Case 5059168342

Jan 19, 2021 Sent problem report requesting correction of warranty: Case 5060067694

Jan 21, 2021 Received notice from HP saying case 5060067694  is Closed see below

 

From: AMR_EN_HP_POP <amr_en_hp_pop@hp.com>
Sent: Thursday, January 21, 2021 11:28 AM
To: 
Subject: HP Customer Support - 5060067694 CRM:0026566009755

 

Hello ,

 

Thank you for contacting HP Customer Support.

IMPORTANT: Please do not reply because this email account is not monitored.


We received the proof of purchase for your HP Pavilion x360 - 14-cd2053cl
<<HP product and/or HP Care Pack>>. The warranty status has been verified and our records have been updated.

 

1/31/2021 Checked status using dashboard online and no change reflected.  Still says warranty start date is October 2019

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@JeromeGiraffe

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation