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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-31-2021 09:17 PM

HP Recommended
Product: HP Notebook x360
Operating System: Microsoft Windows 10 (64-bit)

May 2021 Purchased laptop new from Costco.  Records online show Warranty Start date October 2019

Dec 31, 2020 Sent problem report requesting correction of warranty: Case 5059168342

Jan 19, 2021 Sent problem report requesting correction of warranty: Case 5060067694

Jan 21, 2021 Received notice from HP saying case 5060067694  is Closed see below

 

From: AMR_EN_HP_POP <amr_en_hp_pop@hp.com>
Sent: Thursday, January 21, 2021 11:28 AM
To: 
Subject: HP Customer Support - 5060067694 CRM:0026566009755

 

Hello ,

 

Thank you for contacting HP Customer Support.

IMPORTANT: Please do not reply because this email account is not monitored.


We received the proof of purchase for your HP Pavilion x360 - 14-cd2053cl
<<HP product and/or HP Care Pack>>. The warranty status has been verified and our records have been updated.

 

1/31/2021 Checked status using dashboard online and no change reflected.  Still says warranty start date is October 2019

1 REPLY 1

‎02-07-2021 03:57 PM

HP Recommended

@JeromeGiraffe

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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