cancel
Showing results for 
Search instead for 
Did you mean: 
lbendlin
New member
3 1 0 0
Message 1 of 3
5,095
Flag Post

Poor selection of Forum URL

HP Recommended

The URL http://www.hp.com/support/consumer-forum seems to contradict the statement here:

 

Finally this is a user to user community not another venue to receive direct assistance from HP

Thanks in advance

DaniW
HP Consumer Support Forum Administrator


Is it a HP support site, or is it a user forum?

 

So you better change the URL and remove the word "support" from anywhere on the site.

0 Kudos
2 REPLIES 2
frprinterwiz
Level 6
396 391 24 71
Message 2 of 3
Flag Post
HP Recommended

 

 

Since when is consumer to consumer assistance not considered a form of support when facilitated by a manufacturer?  I think the URL is just fine.  Sometimes this is the best place to come and get supprt since it doesn't involve a lengthy (and sometimes costly) phone call and we get real advice, not something a script monkey reads.  Also, there are a few actual HP support people that lurk around here, so between getting the perspective of people who have gone through and resolved these issues in real life, you can also get directed to documentation and software that can sometimes be difficult to locate on your own.

 

You asked "Is it a HP support site, or is it a user forum?"

 

And the answer is, it is a place provided by HP for users to support each other. 

 

 

Message Edited by frprinterwiz on 11-25-2008 09:24 AM
insert signature here
zberryman
Level 4
30 21 0 40
Message 3 of 3
Flag Post
HP Recommended

I agree. This forum is for help and that is what these guys are giving us. Maybe it is your manufacturer; not HP. We all come here for help. I appreciate ANY help I can get, and if they send me somehwere else, it's for a reason. Please don't blame HP for sending  you somewhere else.  They are giving you what you came her for: HELP!

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation