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04-28-2009 11:40 AM
I have crossed more than 20 emails with your support team. After A LOT of mails, you are finally sending me a box where I can ship you a notebook computer. Unfortunatelly, they mixed up the addresses I provided. Your are sending me the box, where I expect to recieve the Notebook after being repaires. Please help me, because I do not live in the US and I will only be in Fort Lauderdale for 4 days (may 1st, 2nd, 3rd and 4th)
This is the list of people that have contacted me:
04-29-2009 10:28 AM
Are these forums red by th HP people or just for costumers?
Please help me! I don´t know if I am going to recieve the box to the address I provided, where I am going to be traveling by plane this friday.
This is my last mail:
I cannot believe that after 30 something mails, you could not fix your mistake and sent the box to Arlington Virginia, insted of Fort Lauderdale Florida. I specified that the address in Florida is where I need the box to be delivered and the address in Virginia is where the notebook had to be sent after being fixed. I am very sorry to tell you that your service is extremely poor, and that I hope that you are still able to enmend this before I try to contact someone else in HP.
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Thank you for contacting HP Total Care.
We truly apologise for the inconvenience cause to you. We have created the new service order for you. Following are the details :
Description of service:
A service order has been initiated to return your product to a HP repair facility where it will be repaired and returned to the address you provided.
The cost of this service to you will be: $0.00
Upon receipt and inspection of the unit at the service center, if additional or OOW damages are detected, you might be contacted by an HP technician with a revised price of repair.
Actions to take prior to packaging and shipping your product:
Please remember to backup your data. Your PC is subject to a system restore which will return your product to its original factory configuration.
Desktop: Send the desktop computer with all internal components, do not include any external peripherals (cables, printers, monitor, keyboard, ect.)
Notebook: Accessories that shipped with the notebook and may be related to the problem should be included. For example, if the notebook is not booting, include the AC Adapter, power cord, and battery. Third party or unrelated accessories should not be included. HP cannot guarantee the return of accessories that are sent to us in error.
· All Other Products: Do not include any accessories, peripherals, software, or 3rd party hardware. HP cannot guarantee the return of accessories that are sent to us in error.
· All passwords should be removed or disabled before shipment.
· If the repair center determines that the problem is not covered by your repair warranty, you will be contacted by HP.
· If, for any reason, we cannot access your system due to incomplete/wrong password information, we may use a Bypass Utility to complete the unit repair.
Actions you will need to take to send your product to HP:
A box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days.
Once you have received these materials and have packaged your product, you may drop off the package at the carrier location OR you may contact the carrier to schedule a pick-up. Please see the carrier website for the drop-off location nearest you.
Estimated delivery date:
Your repair service has an estimated turn around time of 4 to 6 business days from when we receive your product at our repair center.
Once we receive your product we will provide an estimated delivery date and order status updates to the e-mail address you provided.
In the event that there is a delay in the ability to repair your product within the estimated delivery date, an HP representative will attempt to contact you immediately.
Checking the status of your service order:
You can check the status of your order by either going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent. (1-800-474-6836)
THE CSO NUMBER for the service order is VJH167 -01
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our Web site
04-29-2009 10:34 AM
This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.
Wendy M - HP Support Forums Moderator
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