Potential HP Support Scam

KHSWE · ‎12-20-2021

Hi all,

I would appreciate guidance on the following matter.
My mother who is in her 80's, living in the UK, tried to get in contact with HP support to gain assistance with configuring her HP printer towards a new router and wireless network. After making contact with supposedly HP's site she was contacted by an engineer presenting himself as Michael Sinclair at HP, who helped my Mum by remotely taking over her computer. Whilst he actually resolved the issue at hand, he pointed out that other configuration matters needed to be addressed by her renewing some kind of subscription. She was presented with a web form to complete an online transaction to the tune of £470 including VAT. She's been debited on her credit card for this amount from a merchant under the name of "Call Solutions" Wolverhampton. This sounds to me to be a scam, but i would be interest here from anyone else on this topic and indeed here if there is a connection between "Call Solutions" in Wolverhampton and HP. Any comments welcome.

Dragon-Fur · ‎12-20-2021

@KHSWE

I am sorry your Mum was a victim.

Yes, it is a scam.

There are many, many such sites on the net - so many, in fact, that every day someone falls prey to the people that operate these rings. The scammers make money by tricking people who need help with their computer or printer.

HP and other legitimate companies are aware but have no control over the Internet.

There are both advantages and risks to having access to so much information.

Were this to have happened in the USA, it is likely that your Bank would reverse the charges for having been the victim of fraud. I think it is worth contacting your bank or credit institution to see what can be done.

Tell your Mum it's not her fault - many people fall for these scams just for the simple act of asking for help from the wrong people.

For the future:

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

HP Support - Technical Support for Devices in Warranty

Short Version

Select a method and contact HP Support…

Open website HP World-Wide Support

Select your region and follow the prompts

Regional Links

USA / Canada > HP® Customer Support - USA

UK > HP® Customer Support - UK

---------------------------------------------------

Details / Long Version

Reminders

Case submission to HP Support is available to those whose devices registered and are still in Warranty.
Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those no longer used by HP since the move to “online” case submissions – might have been hijacked. Do not be a victim. Be Careful.

Out of Warranty? What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Reminder

When you submit your question to the Community,
Provide as much information as possible about the product, for example, the exact model of the device and the Operating System
Tell us what you have tried to fix the problem.
As best you can, describe the issue for which you are seeking our help.

Post New Question

Still want to speak with a support agent?

Where supported,

OPTIONAL >> Purchase a service contact.

Example:

SMARTFRIEND SERVICES

Out-of-Warranty Supports – Purchase Options

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

Submit a case for Warranty Support / Repair to HP Support.

Submit information / case online
Sign in or continue as a guest
Some regions display phone / chat contact information only after the case is submitted online

Select a method and contact HP Support…

Open website HP World-Wide Support

Select your region and follow the prompts

Regional Links

USA / Canada > HP® Customer Support - USA

UK > HP® Customer Support - UK

---------------------------------------------------

>>> HP Support on Facebook >>> HP on Facebook

---------------------------------------------------

Some regions offer WhatsApp

NOTE: Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video: WhatsApp - HP Support

WhatsApp Help Center

NOTE: There might be delays – read the FAQ

---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

---------------------------------------------------

Open homepage for HP Community > Hover mouse over Support

Beneath Support Resources > Contact Us

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

Register your product during first setup or soon afterwards

READ >> Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

Warranty Check – Single or Multiple Devices

NOTE: Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

If necessary, Select your Country on the main website page or at the bottom (click Flag)
Scroll down > To the right of Check multiple warranties, Click Continue
Enter the Serial Number and Country for one or more devices / systems to be checked
Check the box to verify you are "Not a robot"
Click Submit (at bottom of list entries)
When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute: https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.

HP Printers - Ink Supplies Limited Warranty

HP Repair Status

Requires Service Order number / Serial number

Reminder: Do NOT any post private information in the Community.

HP Repair – Check Service Order Status

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Create an account on the HP Community to personalize your profile and ask a question