Printer repair complaint not addressed properly

[Nitinjainca2006]

Dear HP Service team,

Since the purchase my printer (HP Ink Tank 410) at different times it stopped giving color print. When it was under warranty the same issue was repaired without any part replacement. After warranty ends, again the issue came. This time the person visited and said that it has stopped giving print so Print head has to be changed and I have the Print head in my stock and change the same quickly. We said that it was giving the Black white print till a day before. But showed that now no B&W print is coming. We asked to share receipt of payment - same was not available with person. He also proposed to repair at discounted price in his personal capacity. So we doubted whether these are actually failed or person unnecessary created  the issue. We asked to return the defective after repair, that he denied. Then we contacted to service center who asked the engineer to leave. Now service centre has shared a quotation on mail and asking the payment in advance. Also there is a condition to return the defective to which company ideally has no right when there is no discount by company on new parts.

- I want my case should be escalated to company's service escalation team and should be appropriately handled.

- Further, I fail to understand that why that kind of frequent and expensive repair is required in a product of such reputated company.

- Further, if part replacement was required why it was not done in warranty period?

- Also why company is afraid in returning my defective parts 

Regards

Nitin Jain

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