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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2019 10:15 PM

HP Recommended

I can create cases in Business Support (logged in with my business email account), but cannot view them. The error is:

 

"Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections."

 

Tried Chrome & Opera browsers. Thanks.

1 REPLY 1

‎03-23-2019 08:52 AM

HP Recommended

@brendond
 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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