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lovey2569
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Problems with overcharges

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Has anyone been charged for instant ink when you had no usage? I tried to cancel and thought it was done then got billed again. Then they said it was down to the $1.99 a month even though I had called to cancel. So I was charged $22.00 for nothing two months in a row and again when I called was told they didn't see any of the other cases so they wouldn't refund my money . Has this happened to anyone else?

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@lovey2569, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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