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‎10-01-2021 07:34 PM - last edited on ‎10-02-2021 07:29 AM by Retired

HP Recommended
Product: Hp

My 9 month old computer was starting to have issues with a flickerscreen. After hours of troubleshooting it was determined I needed to send it in. After 22 days, it was returned,  but only worse. My computer would not update, the power cord was not returned,  my computer would not connect to wifi , and my keyboard was messed up. After speaking with a supervisor,  I was offered a brand new computer,  in writing. Not the case manager won't respond and I'm 38 days without a computer which means I'm not working.  See complaint number [Personal Information Removed]. This has been going for 40 + days, this is way to long for a HP faulty issue. 

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