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09-04-2018 09:13 AM - last edited on 09-04-2018 11:10 AM by danny-r
Purchased (HP Notebook - 17-x137cl; prod #X7X01UA) in Nov 2016. Came with extended 2-yr manu defects warranty. Just checked the HP.com warranty website/CS and my serial #is showing as expired.
Need warranty assistance on original battery-not holding power.
[personal information removed]
Prod #: X7X01UA##ABA
Battery CT#: 6EZRT09WY37515
09-05-2018 03:49 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, your notebook warranty shows expired,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you buy the warranty from HP or from the store?
If you have purchased a warranty from the store during the purchase of your notebook, it will be store warranty and you could contact the store.
I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.
09-17-2018 10:12 AM
The laptop was purchased with a HP warranty - 2 years.
The battery, even when connected and charged (original HP laptop charging cable/cord) for many hours only shows 83% charged. When not connected, to a charger, the battery life drops quickly to '0"-usually within 45 minutes.
I've done the troubleshooting - turn laptop off completely/turn on. Opened the control panel, remove battery driver, reload battery driver, etc.
Not sure what to do next.
09-17-2018 04:53 PM
I read the post and your time and efforts to try and fix the issue are greatly appreciated. As @Flower_Bud is out for the day, I am responding on her behalf.
Please follow instructions as suggested by her in your private message to get the computer serviced.
Take care and have a great week ahead.
I am an HP Employee
09-19-2018 07:45 AM - edited 09-19-2018 07:46 AM
I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Flowe_bud, as the tech is out for the day, that said, It'll be my honor to help you with the private message, although, here's what you need to do:
Check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope:
That said, I've sent another private message with the details you need.
I hope your day gets better, good luck.
I am an HP Employee