Question about delayed shipments

[Aseni91]

Looking to get some help hopefully from customer support. Purchased a custom built laptop on 8/6 with an estimated delivery date at the time of 9/9. I just checked the order status today and now it has a revised shipping date of 10/27. I understand that custom order PCs take longer and that supply chains are disrupted right now with the pandemic but a 2 month delay after already waiting a month seems excessive. I guess my question is, am I really going to have to wait another 2 months until I receive this laptop? Has anyone else had trouble with orders getting delayed this long?

[Dragon-Fur · Accepted solution]

@Aseni91 

You do need / want to talk to Customer Service.  The link is provided below.

Our volunteer workforce does not have any access or influence with the purchase process.

In general,

• Yes, supply chains are strained in many parts of the world.  Yes, this is still true all this time after the initial pandemic crisis made things worse for so many commercial avenues.  Many merchants are still having more trouble than usual.
• Yes, there are likely other people to whom something similar has happened - you are unique as an individual - your situation is likely not the only example of "having to wait".
• Yes, it is frustrating and sometimes downright irritating to not get what we want when we need it.

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[Aseni91]

Thank you for your reply.

I apologize if this wasn’t the right place to post this. I had tried emailing customer service and had not yet received a reply- after a google search I saw a similar post on here from a couple years ago in which what appeared to be an HP rep was able to help, so I figured it was worth a shot. 

I understand I’m not the only one waiting right now, it just seemed like a 2 month delay was overly long and I was hoping that wasn’t actually the case. 

Thank you for your help. I’ll continue to try with the main customer support line.