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07-17-2017 04:53 PM - edited 07-17-2017 05:22 PM
I have an HP Officejet 4650 All in one printer that I haven't been able to connect to web services for over 6 months yet my printer isn't listed in that document. I'd like to know the same, I posted a question for help from a tech or 'expert' but it's been over 2 months and no one has responded. I also Pm'd the FaceBook agent, who gave up and said I should call them on the phone. And now, I can't even find my post where I asked for help right here on this very forum.
I've no VPN enabled, and nothing extra connected to my network except the standard desktop, laptop, cell phone setup most people have, yet the user/password admin/password does not work (which the router I have says it should, along with their own documentation online).
I spent hours going through Windows Firewall settings before finally disabling it to 'check firewall issues' and that didn't help either. I even went so far as to make myself the sole owner, auditer and administrator over the printer with no resolution still.
I finally called them over the course of two weeks, every time they said it should be working, they didn't understand why not? My printer was out of warranty so I figured they were stone-walling me but they said no, my instant ink subscription made me a 'priority' customer, no warranty needed.
I finally got a gentleman on the line that said he could help me, then without warning I was disconnected after being told it should be working, there was no reason I shouldn't be able to access it, then was asked why I wanted to use it to begin with because the printer was connected to Web Services just fine, why did I need to access it? Then I was transferred multiple times to multiple departments and back again.
I'm sorry, that's their business why? I want to be able to use the printer for the reasons intended when I purchased it. I loved the convenience of setting up my fax, viewing reports over my wifi network, and printing from my mobile phone, etc. but exactly why is that any of their concern? They offer a service that I am a paying customer for, yet they refuse to help me.
After speaking to over a dozen different 'technicians' and 'support specialists', I've still had no resolution to date. I am beyond frazzled over this experience.
This is beyond comprehension, I will never buy another HP printer again nor support their products. I've been a dedicated customer for over 20 years. Great job HP!! You lost one of your best customers, I will no longer be an ink service subscriber (I'm cancelling my subscription today after seeing this thread) nor will I spend another of my hard earned dollars on any printer (or computer for that matter) made by your company.
In the last two years alone, you made over $400 off of me for the printer and ink alone, not to mention the hours of work I lost trying to contact you for your once golden customer support.
I'll be taking my business to Epson in the very near future. Their Workforce is 5 star rated and less than what I paid for my Officejet 4650. You can't beat that with a stick! The saddest part of all of this is that I really loved this printer. Ah well, someone on E-Bay will enjoy it.
I'm also appauled that the "Expert" that has replied to this thread is promoting new products in leui of supporting the ones customers have already purchased and expect support for. I surely hope I've opened the eyes of at least a few, HP is not the company they once were. You cannot trust them.
Rant over. I'm sure they will delete this post as well.
07-17-2017 05:13 PM
Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.
07-17-2017 05:34 PM - edited 07-17-2017 05:36 PM
I cannot imagine there is anything they can do to help me. I'm not going to spend more hours on this issue, I simply wanted to make others aware of this problem. It's not right, not at all, and I feel that people have a right to know this is an ongoing issue that no one at HP really knows how to resolve. Or maybe they do but it would cost too much money, which is why the expert from HP was promoting new printers to customers like me who just want what they already paid for.
I'm not trying to be difficult, quite the opposite! I honest to God did spend many hours on the phone with various representatives from HP and not one single person knew what to do or who to send me to. They even connected to my computer and router to 'fix' my settings and finally said it was my internet providers fault. I was sent on a wild goose chase, and do not wish to go on another.
No sir, it is not my internet provider. I've since upgraded to a new service provider and new equipment and still have the exact same issue.
Unless this can be resolved over the internet via email/chat/remote connection/etc this is going to have to stay unresolved. I won't spend another minute away from my work and famly over this issue.
07-23-2017 08:59 PM
> I can't even find my post where I asked for help right here on this very forum.
Your posts are here: