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Re: invalid serial number error message. Expired warranty.

HP Recommended

When I tried to enter my serial number on the HP Support site product look up page I received an invalid serial number error message. I physically observed the serial number on the bottom of the device and used the command prompt option to verify it is the correct number. Also, when I attempted to purchase an extended warranty I was told by an HP Support agent that my current warranty is valid until 2022. When I tried to get support for my laptop the My Dashboard page showed my warranty as expired.

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