Repairment Issues

[Alex454]

Hello all, 

I am having magnificent issues with HP's customer support. On December 23rd, a case was opened for my laptop to be picked up and repaired after suffering some damage. However, I keep getting lied to by HP customer service that the laptop will be picked up within 48-72 hours every time I ask. Contrary to their promise, no one ever comes to pick up my laptop/I do not receive any information from their side and keep having to take initiative to contact them. The last time I contacted them, I was promised to be contacted by the sales team within two days, which also has not happened. I am just devastated at this point of this unreliability and unprofessionalism as I desperately need my laptop fixed. Can anyone help me with how to get HP to do their job? Would it be possible to take legal steps against the company?

Any help from the community would be greatly appreciated.

[praveenbv]

@Alex454,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted