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carolinekeos
New member
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Message 1 of 2
119
Flag Post

Replacement Printer Broken

HP Recommended
HP LaserJet M118dw
macOS 10.14 Mojave

Hello, I just received a broken replacement printer for my previous printer that broke. The warranty was not expired. I've just connected this new printer and it is also broken, flashing error messages and unable to print. I cannot contact customer support because apparently, after inputting the serial numbers, the printer I bought has been "exchanged" and the replacement printer (that was refurbished) has an expired warranty from 2018. Please help!!!

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
21,978 21,922 1,222 1,146
Message 2 of 2
Flag Post
HP Recommended

@carolinekeos

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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