I received a phone call today from a so-called Hp representative (smartfriend hp). The person's phone number was (780) 365-2164, 780-365-2164 and called himself Michael Cole from San Jose, California.
The fact that this person knew my hp serial number and that I had sent it for repair almost led me to believe he was for real. He said asked me to type msconfig in the run start menu and open System Configuration and said that the Application Gateway Layer Service from Microsoft needs to be removed and that hp would refund 240$ that they had charged for installing this service. I knew this was complete utter nonsense and it was also strange that the area code was 780 which is from Alberta in Canada.
He then asked me to install teamviewer which is a remote access software, at that point, I was convinced this is a SCAM.
This information has been relayed to Hp customer service. Please note, if you receive a phone call from the following number, which asks you to install a remote access software, it is a SCAM:
The phone numbers below have been written in different ways so people could google this number easily.
Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.