• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-08-2020 11:45 AM - edited ‎08-08-2020 11:55 AM

HP Recommended

Could there be a legit reason why HP Store has "shipped" my item (created shipping label and sent to Fedex), but the item has not been handed off to Fedex  a week since the label was created and the delivery date has lapsed and is now listed as "Pending"? (The item is not in Fedex custody as per tracking alerts and checking their site)

 

My initial reaction was that they created the shipping label for an item that may not be in stock in their warehouse (TN, US), but this is unclear since in my shipped email they provided a serial # for the computer.

 

Any thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2020 12:07 PM

HP Recommended

The original message had a "skewed message" under "My Order Status" which I had to copy and paste out of the email in order to read (it was two messages printed over each other which was not legible), it states:

 

"While a tracking number has been generated, you may experience a delay in shipping status updates due to transportation network capacity limitations."

 

I suppose this explains the discrepancy. It was interesting that two of the non-computer items shipped on time, I suppose there is some kind of logistical back log specifically for computers, in the shipping department. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-08-2020 12:07 PM

HP Recommended

The original message had a "skewed message" under "My Order Status" which I had to copy and paste out of the email in order to read (it was two messages printed over each other which was not legible), it states:

 

"While a tracking number has been generated, you may experience a delay in shipping status updates due to transportation network capacity limitations."

 

I suppose this explains the discrepancy. It was interesting that two of the non-computer items shipped on time, I suppose there is some kind of logistical back log specifically for computers, in the shipping department. 

Was this reply helpful? Yes No

‎08-31-2020 03:49 PM

HP Recommended

I too ordered recently. A  

HP Pavilion Desktop - TP01-0165z

Ordered at 10:30 am on Tuesday august 25th 2020, got an email the next day saying my order has completely shipped. Followed the tracking number to fedex website that said I was to receive it Friday the 28th by the end of the day. I took off work because it was raining and I didn’t want my computer ruined. 
It didn’t show up.  At 8pm on Friday fedex “updated” expected delivery to “Pending”. 
Today is Monday and it still shows pending. So I logged in to hp.com and looked my order up. Went thru the process of putting in my order # and email and last 4 digits of my phone.......no record of my order. 
I then called several numbers and finally got in touch with a live person. She had me log in and try looking for my order. Then logging out and trying to find my order. 
No order found. She said the desktop pavilion is in stock and fedex has it. Fedex says HP has it. 
This is very frustrating. 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.