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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2022 06:06 PM

HP Recommended
Product: HP Laptop - 15z-gw000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Recently I was forced to send my laptop in for repairs after it recieved some damage. FedEx says it's been delivered, but HP's service website says it hasn't arrived yet. Should I be worried?

2 REPLIES 2

‎03-09-2022 01:55 AM

HP Recommended

Hi@Docpoptop,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are tracking the status on the repair for your HP Laptop PC. I apologize for Inconvenience. However you do not have to worry as tracking number will be updated shortly. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 


You can also check the status of your order by going to www.hp.com/repair 

 

An email will be sent to you with status updates and also will receive text messages for shipment updates.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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‎05-05-2022 07:05 AM

HP Recommended

How long did it take to update and did you ever get your laptop back? I just sent my pc in and I’m worried about it too since nothing has updated.

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