Stolen Laptop

[Zielke97]

My HP ENVY laptop was stolen.  Do you have any suggestions on how I can track it?  I tried "find my device", but it's been turned off.  I am trying to track using the IP address using my **bleep**, but it seems I'm not getting accurate information.

Thank you,

Maria

[Dilip_18]

Hi@Zielke97,

Welcome to the HP Support Community! I’m here to help.

I am sorry your computer was stolen and there is no way to track a lost PC unless you had installed special tracking software.
 
What I recommend is the following:
 
1) Contact HP Customer Support, tell them about the lost PC and get a case number
 
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
 
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
 
2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership.  You will most likely need to have then return the lost PC to you if they find it.
 
3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it.  That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Hale_JP]

Apple devices have the software integrated with the hardware, non removable and tracking even in the midst of African Kongo.

But not HPs, of course... BTW, Dell also has some tracking features in corporate models.

[Dilip_18]

Hi@Zielke97, @Hale_JP

Thank you for responding, I appreciate your time and effort.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for further help about Stolen unit. I apologize for the Inconvenience. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Lafen]

Hello everyone my pc was stolen at my house on the 1/March/2022 and I have been trying to find it but I cannot I need someone who can please help me 

[Dilip_18]

Hi@Lafen,

Welcome to the HP Support Community! I’m here to help.

I am sorry your computer was stolen and there is no way to track a lost PC unless you had installed special tracking software.
 
What I recommend is the following:
 
1) Contact HP Customer Support, tell them about the lost PC and get a case number
 
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
 
NOTE: After you get through, stay on the line until you are finally able to talk to someone -- it can take a while!
 
2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership.  
 
3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it.  That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!