Submitting Warranty Request

[jmhernandez]

I am so frustrated!! I have been trying for over a week to submit a warranty claim for a broken monitor (purchased in Dec 2021 directly from HP), and the website continues to not allow me to do so. I also can't figure out how to contact anyone besides the virtual agent, which is literally no help. I have the serial number for my product, see image below, and whenever I enter it, some times it is accepted as valid, and other items it says it can't find my item. Any assistance would be appreciated. 

[MichaelBanditt]

Hello @ jmhernandez ,

you could try calling the support. Please find your location here:

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

best regards

[Dilip_18 · Accepted solution]

@jmhernandez

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Monitor and looking for a replacement under warranty. I apologize for the Inconvenience.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[jmhernandez]

Thanks for your help! 

I tried to follow the steps you suggested and it didn't work. However the device should not be out of warranty as it was purchased in Dec 2021, and included a 1 yr warranty per the HP website. 

I am located in the US, and don't see the blue envelope your recommended I click. 

I swear I am fairly tech savvy, this website is just giving me so many issues. 

Please let me know if the best way to contact someone to submit a claim. 

[Dilip_18]

Hi@jmhernandez,

Thank you for responding, I appreciate your time and effort.

I apologize for the Inconvenience. I have sent you a private message, for the service options that cannot be shared in a public post. Can you please check your inbox on the forums page for the private message.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!