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11-21-2021 12:13 PM
Hello all, I have noticed more and more URL's for support documentation are broken e.g. all the manuals are missing for the Z600 workstation. I have a lot of HP gear and those doc URL's are broken too.
Can someone advise on what's going on? Did I mess something?
Thanks.
Solved! Go to Solution.
Accepted Solutions
11-22-2021 04:03 PM - edited 11-22-2021 04:04 PM
You're very welcome.
I clicked on the links to every document on the z600 support page, and they all opened to documents for me.
Of the 4 links you posted in your reply, 3 don't work, but I had no problem opening the link to the HP Z440, Z640, and Z840 Workstation Series service manual (3rd of the 4 links you posted).
I downloaded the file, but it is too large for me to attach.
If you would like me to zip the z440, z640 and z840 service manual, upload it to my Skydrive folder, and share the link to my Skydrive folder with you, I will be happy to do that.
As for the z600 service manual, I cannot find that one at all, other than on this 3rd party website...
ManualsLib - Makes it easy to find manuals online!
Since this is a peer-to-peer forum, and I don't work for or represent HP, I recommend that you contact the HP executive team at the link below and report the problems you are experiencing to them.
Executive Team: CEO email | HP® Official Site
You should initially get an automated reply, and a case number will be assigned afterward.
Then you should be contacted by a HP support person.
11-21-2021 01:42 PM
Hi:
Maybe the site wasn't working when you checked.
It's working fine for me...
11-22-2021 03:40 PM
Hi Paul, I'm referring to the URL's to the actual pdf documents. Below are two examples.
https://h10032.www1.hp.com/ctg/Manual/c01704830.pdf
https://h10032.www1.hp.com/ctg/Manual/c01689230.pdf
I no longer see the maintenance and service manual either. Also this applies to the Z440 workstation.
http://h10032.www1.hp.com/ctg/Manual/c04823811.pdf
https://h10032.www1.hp.com/ctg/Manual/c04856247.pdf
Thanks.
11-22-2021 04:03 PM - edited 11-22-2021 04:04 PM
You're very welcome.
I clicked on the links to every document on the z600 support page, and they all opened to documents for me.
Of the 4 links you posted in your reply, 3 don't work, but I had no problem opening the link to the HP Z440, Z640, and Z840 Workstation Series service manual (3rd of the 4 links you posted).
I downloaded the file, but it is too large for me to attach.
If you would like me to zip the z440, z640 and z840 service manual, upload it to my Skydrive folder, and share the link to my Skydrive folder with you, I will be happy to do that.
As for the z600 service manual, I cannot find that one at all, other than on this 3rd party website...
ManualsLib - Makes it easy to find manuals online!
Since this is a peer-to-peer forum, and I don't work for or represent HP, I recommend that you contact the HP executive team at the link below and report the problems you are experiencing to them.
Executive Team: CEO email | HP® Official Site
You should initially get an automated reply, and a case number will be assigned afterward.
Then you should be contacted by a HP support person.
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